Frequently Asked Questions (FAQs)
General Questions
1. What is Sign Maple Inc.?
– Sign Maple Inc. is a company specializing in the design, manufacturing, and installation of custom signs across Ontario.
2. Where are you located?
– We are located at 850 Steeles Ave West, Thornhill, Ontario, L4J 8E7.
3. How long have you been in business?
– We have over 12 years of experience in the signage industry.
4. What areas do you serve?
– We serve the entire Ontario region.
5. Are you fully insured and licensed?
– Yes, we are a fully insured and licensed company.
Services
6. What types of signs do you design and manufacture?
– We design and manufacture all types of signs, including storefront signs, illuminated signs, banners, and custom signage solutions.
7. Do you provide sign installation services?
– Yes, we offer professional installation services for all types of signs.
8. Can you help with obtaining sign permits?
– Yes, we have expertise in navigating local regulations to secure necessary sign permits.
9. What are shop drawings?
– Shop drawings are detailed drawings that guide the manufacturing and installation process of your sign.
10. Do you offer mockups before production?
– Yes, we provide realistic mockups to help you visualize your sign before it goes into production.
Design and Manufacturing
11. How do I start the design process?
– You can start by contacting us through our website, phone, or email to discuss your signage needs and ideas.
12. Can I see a proof of my sign before it is made?
– Yes, we provide proofs and mockups for your approval before production begins.
13. What materials do you use for sign manufacturing?
– We use a variety of materials, including acrylic, metal, wood, and vinyl, depending on the type and purpose of the sign.
14. How long does it take to manufacture a sign?
– The timeframe varies depending on the complexity and size of the project, but we typically complete projects within 2-4 weeks.
15. Do you offer custom sign designs?
– Yes, all our designs are customized to meet your specific needs and branding requirements.
Installation
16. Do you handle the installation of signs?
– Yes, our team provides professional installation services to ensure your sign is securely and correctly installed.
17. Is installation included in the price of the sign?
– Installation costs are typically separate, but we provide detailed quotes that include installation if requested.
18. What if I need to move my sign?
– We offer relocation services to safely move your sign to a new location.
19. Do you offer repair services for damaged signs?
– Yes, we provide repair and maintenance services to keep your signs in optimal condition.
20. How do I maintain my sign after installation?
– We provide maintenance guidelines and offer ongoing maintenance services to ensure the longevity of your sign.
Pricing and Payment
21. How much do your signs cost?
– Pricing varies based on size, materials, complexity, and other factors. Contact us for a customized quote.
22. Do you offer free quotes?
– Yes, we provide free quotes for all potential projects.
23. What payment methods do you accept?
– We accept various payment methods, including credit cards, bank transfers, and checks.
24. Do you offer financing options?
– We may offer financing options depending on the scope of the project. Please contact us for more details.
25. Are there any hidden fees?
– No, our quotes are transparent, and we clearly outline all costs associated with your project.
Customer Support
26. How can I contact customer support?
– You can reach our customer support team via email at info@sign-maple.com or by phone at [Your Contact Number].
27. What is your return policy?
– Due to the custom nature of our products, returns are generally not accepted, but we strive to ensure your satisfaction with the final product.